Refund policy

In the event of returning goods or refunding a customer who previously paid with a payment card, partially or in full, and regardless of the reason for the return, JOVAN ADAMOVIĆ PR PALAČINKARNICA ČONI 021 NOVI SADis obliged to make the refund exclusively through the Bank, i.e. through the Visa and MasterCard card schemes, by reversing or partially reversing the original transaction. At the merchant's request, the bank will return the funds to the card holder's account. Cash refunds are not possible for orders paid by card.

If we are unable to prepare your order (e.g. missing ingredients or an unforeseen situation at the shop), we will contact you immediately and refund the full amount as described above. The same applies if you cancel the order before preparation has started - call us as soon as possible at +381 65 365 2757.

Send a request by e-mail to coni021ns@gmail.com or call us at +381 65 365 2757, quoting your order number and a short description of the reason. We will inform you of the outcome within 8 days at the latest, in line with the terms of purchase.

Once the bank reverses the transaction, the time until the funds appear on your account depends on the card-issuing bank.